Sometimes you don’t want to leave home…

Many conditions require an in-person visit, but sometimes a telehealth visit is a good option for you and your provider. If that proves the case, our telehealth option uses a HIPAA-level security video-based tool that feels a lot like a Zoom or Facetime call. If you and your clinician feel you need to be seen at this time and that telehealth is sufficient, you’ll be given additional information when you call your clinic.

Privacy

Your telehealth visit is entirely private and confidential. Telehealth visits are never recorded or shared. However, it is very important that you conduct your visits in a private, quiet, secure location.

Eligibility and Availability

At this time, new and established OMG patients are eligible to have telehealth visits with an OMG clinician, depending on the particular health issue or concern.

Costs

Depending on your insurance coverage, you will be charged your usual co-pay/deductible, or you will be charged a regular office visit fee for each virtual visit. Call OMG at 541-687-4905 or email us for costs specific to your situation and coverage. The telehealth aspect of this service is not likely to change eligibility for HSA or FSA, but we recommend that you check with your employer or health insurance company to confirm.

How It Works

  • You will be called to prepare for your appointment and confirm your telephone number and email address.

  • Before your appointment, you will receive a link via a text message or email from your clinician. (We’ll use a text if you plan to use your phone, and an email if you plan to use your computer.)

  • You can click the link or go online and enter the doxy.me address you were provided.

  • Enter your name and click ‘check in’. This will place you in a virtual waiting room.

  • When prompted, allow your browser to use your webcam and microphone.

  • Your care provider will start your visit!

Please review the following before starting a telehealth visit:

Using a computer? You’ll need:

  • Mac/PC/Linux/Chromebook with camera, microphone, and speaker.

  • Internet connection with at least 2MBPS download and upload speeds. You can check your network speed here.

  • The latest version of either: Google Chrome, Mozilla Firefox, or Safari.

  • You’ll need to have the latest operating systems such as Windows 10 or MacOS Catalina to obtain the latest versions of the browsers listed above. Find help updating here.

  • JavaScript must be enabled. (This is enabled by default. If yours is not, you’ll receive a message in Doxy that you need to enable it.)

  • If you have trouble connecting, make sure TCP ports 80 and 443 are open. (This is probably only an issue if you are using a device within an organization that uses firewalls.)

Using iOS and Android (iPhones/iPad and smart phones/tablets)? You’ll need:

  • Use Safari 11+ on your iOS (Apple) devices. This link will help you update if needed.

  • Google Chrome on your Android device.

  • You can check support for your device by running Doxy’s diagnostic tests here.

Tips and troubleshooting:

  • Make sure you’re in a place with a good internet connection, where it will be quiet so you can hear well.

  • Make sure you are in a private location.

  • Restart your device before the visit.

  • If you aren’t accustomed to video conferences, give yourself 5-10 minutes before your appointment so you have time to adjust your camera view, volume, etc. Try the “start test” button in the virtual waiting room.

  • Need help? Go to help.doxy.me and use the search bar.

  • If you’re running behind, just let your provider’s office know.