Payment, Insurance and Billing
Payment options for out-of-pocket costs
- Set up and make an online payment here
- Send a check to: PO Box 2768, Portland, OR 97208
How health insurance billing works
Insurance (commercial) coverage
- First Choice Health (Network)
- First Health Coventry (Network)
- Multi Plan (Network)
- Providence Preferred (Network)
- Cigna Health Care
- Health Net Health Plan of Oregon
- Lifewise Health Plan of Oregon
- Moda Health Plans
- PacificSource Health Plans
- Providence Choice Plan (PEBB Medical Home only)
- Providence EPO
- Regence BCBS
- United HealthCare
Things to consider when choosing a Medicare health plan include
- Can I continue seeing my OMG Primary Care Physician on the health plan I am considering?
- Are my prescriptions covered by this plan?
- Is my pharmacy in this plan’s network?
- Am I able to get the care I want for a cost I can afford?
- Does this plan include the benefits that are most important to me?
Between January 1 and March 31, 2020, you can try out your CCO plan and change it if you aren't happy with your
Oregon Medical Group will be contracting with PacificSource in 2020, which administers the Oregon Health Plan (OHP) Medicaid program in Lane County. You have between January 1 and March 31, 2020, to try out and change your CCO plan if you like. For more information about OHPs CCO plans and how to switch, click here.
We believe the best way to be healthy is to stay healthy. That is why we encourage our Medicare patients to choose a Medicare Advantage plan accepted by Oregon Medical Group. Medicare Advantage plans help you and your provider work together to keep you healthy through prevention, care coordination and disease management. More than 11,000 Oregon Medical Group patients are benefiting from Medicare Advantage plans.
- Medicare Advantage plans must, at a minimum, provide the same benefits as Original Medicare.
- Many Medicare Advantage plans include additional services and benefits not provided by other Medicare programs (i.e. vision, dental, gym memberships).
- The Medicare Advantage plans we contract with encourage disease prevention and chronic care management which significantly improves quality of care and reduces overall healthcare costs.
- Prescription drug (Part D) coverage is also included with most Medicare Advantage plans, providing convenience of one bundled product.
- With Medicare Advantage, you will not need Medigap (supplemental) coverage.
You can learn more about Medicare Advantage by speaking directly with a health plan below. This list is not an endorsement, but simply intended to help you get started with your research:
- HealthNet HMO Medicare Advantage
- Regence Medicare Advantage
- Providence Medicare Advantage
- AARP Medicare Complete, United Healthcare
- MODA Medicare Advantage
- PacificSource Medicare Advantage
Appealing or correcting a bill
Questions about outstanding balances
If your insurance carrier or coverage changes
Bills from other medical organization for tests or services ordered by OMG providers
Diagnosis code questions or disputes
Physical Therapy billing questions
Free discount prescription card
Frequently asked billing questions
How do I contact the Oregon Medical Group billing department?
For questions regarding your bill, please contact our Billing Department at (541) 687-4905. The Billing Department is open Monday-Friday from 8:00 am to 4:45pm.
How can I request a price estimate?
Send an email to firstname.lastname@example.org. In the subject line please list the clinic name where you are a patient. In the body of the email please include your name, best number to reach you at, procedure name, expected date of procedure, if the surgery is scheduled at a hospital or surgery center, and the Current Procedural Terminology (CPT) code. An escalation specialist will contact you by phone within 48 hours. All price estimates are only estimates and subject to change.
How do I appeal a possible discrepancy on my account?
Why do I still have a balance if my insurance carrier has paid?
The balance remaining after your insurance has paid results from any unpaid copayments, coinsurance, or unmet deductibles according to your benefit plan with your health insurance carrier. Please contact your health insurance carrier directly if you have questions about the health services that your insurance plan may or may not cover, or about any amount that they have applied to your patient responsibility.
Who should I notify of any changes to my health insurance coverage?
If your health insurance coverage has changed and may affect payment for services that have already been provided please contact our Revenue Cycle Department at
541-687-4905. If the changes will only affect future services, please provide your new health insurance card and information to us at your next visit.
Why would I receive a bill from other medical facilities for tests ordered by my provider?
You may have medical services ordered by your Oregon Medical Group healthcare provider which are completed by other medical facilities. The group completing the testing will bill you and your insurance separately from Oregon Medical Group. If you have questions about the billing from other medical facilities, please contact the specific medical facility.
What should I do if I do not agree with the services or the diagnosis codes billed for my visit?
It is our responsibility to ensure that the healthcare coding and billing that we submit to you or your insurance carrier accurately reflects the services that were provided to you during your visit with our provider. We are very careful to follow all federal, state, and local coding and billing rules and guidelines. If you disagree with the billing please contact our Revenue Cycle Department.